Refund Policy

To start a return, you can contact us at info@ausmokez.com.

Damages and issues:

Pickup/Local Delivery Orders:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Postage Orders:

Please try keep the packaging it comes in so your able to send it back to us when we email you the return label to print for the package. If your product is faulty email us so we can create a return label for you to print. Once you have printed your provided return label and placed it in the visible pocket (make sure barcode of the label is visible from outside of the package) of the package you can post it at any post office or postage box. Once we receive the return we will evaluate if a refund is eligible. Should we conclude the device is faulty we will contact you via email to refund the total cost of the order.

AusPost has delayed my order:

If you track your parcel and see it has been delayed by AusPost contact us so we can start an investigation with AusPost. If AusPost has lost your parcel we will offer a full refund on your order.

Incorrect Flavour or Amount in order: